PRIVACY POLICY

The Mike and Mike Team LLC @ eXp Realty
Effective Date: January 1, 2026

1. INTRODUCTION

The Mike and Mike Team LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy governs the collection, use, storage, disclosure, and protection of information collected through:

• www.themikeandmike.com
  • Any associated landing pages
  • SMS communications
  • CRM systems
  • Digital advertising platforms
  • Lead capture forms
  • IDX / MLS integrated pages

By using this Website, you consent to the practices described in this Policy.

2. INFORMATION WE COLLECT

We collect information in the following categories:

A. Personal Identifiable Information (PII)

You may voluntarily provide:

• Full name
  • Email address
  • Phone number
  • Mailing address
  • Property preferences
  • Budget ranges
  • Transaction intent (buying, selling, investing)

B. Communication Data

• SMS opt-in consent
  • Email subscription preferences
  • Chat interactions
  • Call recordings (where legally permitted)

C. Technical & Usage Data

Collected automatically through cookies and analytics:

• IP address
  • Device type
  • Browser type
  • Referral source
  • Pages viewed
  • Click behavior
  • Session duration
  • Geographic region

D. IDX / MLS Inquiry Data

When you inquire about a property listing displayed via IDX/MLS feeds, your inquiry details may be logged within our CRM.

3. HOW WE COLLECT INFORMATION

Information is collected:

• Directly from you via forms, calls, or messages
  • Automatically through tracking technologies
  • Through advertising platforms
  • Through IDX / MLS inquiry integrations
  • Through CRM system activity

We operate our own content management system and internal CRM infrastructure. We do not rely on third-party templated website platforms for data control.

4. PURPOSE OF DATA COLLECTION

We use collected information to:

• Provide brokerage services
  • Respond to inquiries
  • Schedule property showings
  • Send listing updates
  • Deliver marketing communications
  • Operate and improve our Website
  • Analyze market engagement
  • Comply with legal obligations

We do NOT sell your personal information.

5. SMS & TELECOMMUNICATION CONSENT (TCPA COMPLIANT)

By submitting your phone number, you expressly consent to receive:

• Marketing communications
  • Appointment confirmations
  • Property alerts
  • Service updates

Message frequency may vary.

You may opt-out at any time by replying STOP.

Consent is not required as a condition of purchase.

Standard message and data rates may apply.

We maintain records of opt-in consent to comply with the Telephone Consumer Protection Act (TCPA).

6. IDX / MLS DATA PRIVACY DISCLOSURE

Property listings displayed on this Website may originate from:

• Houston Association of Realtors (HAR)
  • MLS systems
  • Licensed listing providers

When you inquire about such listings:

• Your inquiry may be stored in our CRM
  • Your information may be associated with the referenced listing
  • We may follow up regarding similar properties

Listing data is deemed reliable but not guaranteed.

We do not control how third-party MLS providers handle their own data.

7. COOKIES & TRACKING TECHNOLOGIES

We use:

• Cookies
  • Pixel tags
  • Google Analytics
  • Advertising tracking tools

These technologies help us:

• Measure campaign performance
  • Improve user experience
  • Retarget website visitors

You may disable cookies through your browser settings.

8. DATA SHARING

We do NOT sell personal information.

We may share data only with:

• Licensed brokerage partners
  • Transaction coordinators
  • Service providers under confidentiality agreements
  • Legal authorities when required by law

All third-party vendors are contractually obligated to protect your data.

9. DATA RETENTION

We retain personal information:

• As long as necessary to provide services
  • As required by Texas Real Estate Commission regulations
  • As required for dispute resolution
  • For compliance with federal and state laws

After retention periods expire, data may be securely deleted.

10. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards including:

• SSL encryption
  • Secure server environments
  • Access control restrictions
  • Role-based data permissions
  • Encrypted backups

However, no system is 100% secure. Use of the Website is at your own risk.

11. YOUR RIGHTS

Subject to applicable law, you may:

• Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion (where legally permitted)
  • Withdraw marketing consent

Requests may be submitted to info@themikeandmike.com.

12. CHILDREN’S PRIVACY

This Website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

13. DATA BREACH DISCLAIMER

In the event of a data breach:

• We will comply with applicable Texas and federal notification laws
  • We are not liable for unauthorized access caused by criminal acts beyond our reasonable control

14. INTERNATIONAL USERS

This Website is intended for use within the United States.

Users accessing from outside the U.S. consent to data processing within the United States.

15. NO GUARANTEE OF ABSOLUTE SECURITY

We disclaim liability for:

• Cyber attacks
  • Data interception
  • Malware
  • System compromise

You are responsible for securing your devices and credentials.

16. CALIFORNIA PRIVACY RIGHTS (IF APPLICABLE)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Requests may be submitted via email.

17. POLICY MODIFICATIONS

We reserve the right to update this Privacy Policy at any time.

Continued use of the Website constitutes acceptance of modifications.

18. CONTACT INFORMATION

The Mike and Mike Team LLC @ eXp Realty
Email: info@themikeandmike.com
Phone: 281-220-6887
Website: www.themikeandmike.com